System Status — MedVibe AI
All Systems Operational

MedVibe AI Platform Status

All 23 components are running normally — 99.97% uptime over the last 90 days.

🟢 Checking… All times in ET
Platform Uptime
0%
Last 90 days
Avg API Response
0ms
p95 latency, global
Incidents Resolved
0
Last 90 days — all resolved
SLA Compliance
0%
Active subscription SLAs
Live Components

Platform Health Dashboard

90-day uptime history for all platform components. Hover over any bar for date detail.

Operational
Degraded / Incident
No data
AI & NLP Engines● All Operational
NLP Conversation Engine (Primary)
Today
99.99%
Operational
NLP Engine (Redundant Cluster)
Today
100.00%
Operational
Sentiment Analysis Module
Today
100.00%
Operational
Treatment Intent Classifier
Today
99.99%
Operational
Messaging Infrastructure● All Operational
Meta WhatsApp Cloud API Gateway
Today
99.91%
Operational
WhatsApp Webhook Processor
Today
99.94%
Operational
Email Delivery Service (SMTP)
Today
100.00%
Operational
Smart Scheduling● All Operational
Scheduling Engine Core
Today
100.00%
Operational
Google Calendar Sync
Today
99.99%
Operational
Apple Calendar (iCloud) Sync
Today
99.99%
Operational
Microsoft Outlook / 365 Sync
Today
100.00%
Operational
Platform & Dashboard● All Operational
Web Application (medvibe.ai)
Today
99.99%
Operational
REST API Gateway
Today
99.99%
Operational
Authentication & SSO Service
Today
100.00%
Operational
Analytics & Reporting Dashboard
Today
99.99%
Operational
Integration Connectors● All Operational
Mindbody Connector
Today
99.86%
Operational
Stripe Payment Gateway
Today
99.99%
Operational
medvibe CRM Connector
Today
100.00%
Operational
Jane App / Boulevard Connector
Today
99.99%
Operational
Infrastructure & Security● All Operational
Database Cluster (US-East-1)
Today
100.00%
Operational
Database Failover (US-West-2)
Today
100.00%
Operational
CDN & Static Asset Delivery
Today
99.99%
Operational
AES-256 Encryption Service
Today
100.00%
Operational
Incident Log

Past 90-Day Incident History

A complete record of all resolved incidents. No active incidents at this time.

No active incidents. All systems are operating normally right now.
Elevated Latency on WhatsApp Message Delivery
August 8, 2026 — 14:32–15:19 ET (47 min duration)
Minor✓ Resolved
Affected: Meta WhatsApp Cloud API Gateway, WhatsApp Webhook Processor
Duration: 47 minutes
Impact: Delayed message delivery (avg +8.3s); no messages lost
14:32 ET
Investigating — Elevated response times detected on the Meta WhatsApp Cloud API Gateway. Automated alert triggered. Engineering on-call notified.
14:48 ET
Identified — Root cause confirmed as elevated load on Meta’s Cloud API infrastructure causing request queuing. MedVibe AI systems healthy; latency originates upstream.
15:04 ET
Monitoring — Implemented adaptive request throttling and exponential backoff on our outbound queue. Message delivery latency improving.
15:19 ET
Resolved — Meta API latency fully normalized. All queued messages delivered. WhatsApp Webhook Processor returned to baseline performance. Monitoring extended for 2 hours post-resolution.
NLP Engine Elevated Response Times
July 23, 2026 — 09:14–09:37 ET (23 min duration)
Minor✓ Resolved
Affected: NLP Conversation Engine (Primary), Treatment Intent Classifier
Duration: 23 minutes
Impact: AI response latency +340ms avg; scheduling and messaging unaffected
09:14 ET
Investigating — Monitoring systems detected elevated NLP processing latency on Primary cluster (p95: 1,240ms vs baseline 187ms). Secondary cluster unaffected.
09:22 ET
Identified — Root cause: NLP model warm-up lag following a scheduled 03:00 ET maintenance window. Cold-start behavior caused temporary inference delays on Primary engine.
09:37 ET
Resolved — Primary NLP Engine fully warmed and returned to baseline latency (p95: 189ms). Implemented pre-warm scheduling to prevent recurrence during maintenance cycles.
Mindbody Integration Sync Delays
July 5, 2026 — 11:05–12:17 ET (1h 12m duration)
Minor✓ Resolved
Affected: Mindbody Connector
Duration: 1 hour 12 minutes
Impact: Appointment sync delayed by 30–45 min; no data lost; AI messaging unaffected
11:05 ET
Investigating — Delayed appointment synchronization detected for Mindbody-connected clinics. Sync queue depth rising. Outbound AI messages not impacted.
11:23 ET
Identified — Mindbody’s API rate limit (429 responses) triggered by high sync volume following their July 4th holiday backlog. Our connector receiving throttling responses.
11:58 ET
Monitoring — Implemented exponential backoff and priority-queue processing. Sync rate recovering; appointments processing in order. Clinics notified via dashboard banner.
12:17 ET
Resolved — All 2,847 pending appointments synced successfully. Mindbody Connector restored to real-time sync. Backoff parameters tuned to prevent recurrence during high-volume periods.
Maintenance

Scheduled Maintenance

No scheduled maintenance windows at this time. We typically perform maintenance on Sundays between 02:00–04:00 ET with advance notice of at least 72 hours.